Shipping policy
At Aqualuxé, we strive to ensure your stainless steel sports bottle reaches you quickly and safely. Please review our shipping guidelines below.
Order Processing
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Orders are typically processed within 1–2 business days after payment is received.
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Orders placed on weekends or public holidays will be processed the next business day.
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Once your order has shipped, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Times
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Shipping rates are calculated at checkout based on your location and selected delivery method.
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Estimated delivery times vary by destination:
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Domestic (within [country]): [3-5 business days]
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International: 8-14 business days] (subject to customs processing).
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Please note that delivery times are estimates and may vary due to factors beyond our control (e.g., weather, customs delays).
International Shipping
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We ship worldwide to most countries.
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Customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.
Order Tracking
Once shipped, you’ll receive a tracking number via email so you can monitor your delivery status.
Lost or Damaged Packages
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If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage.
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For lost or missing packages, contact our customer service team, and we’ll assist in filing a claim with the carrier.
Shipping Restrictions
We cannot ship to P.O. boxes, military addresses (APO/FPO/DPO), or countries restricted by international trade laws.